Frequently Asked Questions - General

When will I receive my bill and when is it due?

  • Bills are in the mail by the 1st of each month
  • Bills are due by the 15th

When will my meter be read?

Meters are read the week of the 20th of each month

Why are there contaminants in my drinking water?

Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk. More information about contaminants and potential health effects can be obtained by calling the Environmental Protection Agency's (EPA) Safe Drinking Water Hotline (800-426-4791). The sources of drinking water (both tap water and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over the surface of the land or through the ground, it dissolves naturally occurring minerals and, in some cases, radioactive material, and can pick up substances resulting from the presence of animals or from human activity: microbial contaminants, such as viruses and bacteria, that may come from sewage treatment plants, septic systems, agricultural livestock operations, and wildlife; inorganic contaminants, such as salts and metals, which can be naturally occurring or result from urban stormwater runoff, industrial, or domestic wastewater discharges, oil and gas production, mining, or farming; pesticides and herbicides, which may come from a variety of sources such as agriculture, urban
stormwater runoff, and residential uses; organic Chemical Contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban stormwater runoff, and septic systems; and radioactive contaminants, which can be naturally occurring or be the result of oil and gas production and mining activities. In order to ensure that tap water is safe to drink, EPA prescribes regulations that limit the amount of certain contaminants in water provided by public water systems. Food and Drug Administration (FDA) regulations establish limits for contaminants in bottled water which must provide the same protection for public health.

Where does my water come from?

The Carroll Water Treatment Plant receives its drinking water from an intake in Lake Erie, which is located 1100 feet off the shore of Locust Point. Lake Erie is considered a surface water source and requires extensive treatment before it can be used as drinking water. An auxiliary or back-up water source is installed at Turtle Creek Marina. This source was not utilized at any time in the reporting period. Furthermore, the Districts distribution system is interconnected with Ottawa County's and this back-up system was not used during 2015 or 2016.